4.1 Return Process

Returning an item is simple and can be initiated within a specified period from the date of delivery:

1. Eligibility for Return: Books may be returned within 30 days of receiving the order, provided they are in unused, original condition. Items that show signs of wear, damage, or missing parts may not qualify for a full refund.

2. Initiating a Return: Log in to your account, go to “Order History,” select the order containing the item you wish to return, and click on “Request Return.” Follow the instructions to complete the return request. You will receive a confirmation email with a return label, if applicable.

3. Return Shipping: In some cases, the return shipping cost may be covered. If not, customers are responsible for return shipping fees. Once the returned item is received and inspected, you will be notified of the refund status.

This process ensures that returns are handled efficiently and with clear communication.